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REPAIR:

For over thirty-five years, Millar Instruments has been proud of its product quality and reliability. During the course of your work, your catheter may require service or repair. To determine if your catheter model is eligible for repair, please refer to the table below. Catheters will be evaluated at no charge.

Flexible Repair Policy Options:

Starting November 10, 2006 Millar Instruments is pleased to announce flexible repair policy options for the following catheter models: SPR-671, SPR-407, SPR-320, SPR-838, SPR-839, and SPR-869. Millar has always fully supported researchers by repairing catheters for three years after purchase. This unprecedented service will stay in place for customers who prefer this repair option. Millar will also offer a no repair option that benefits experienced users who receive a high number of uses from their catheters or have limited funds.

No Repair - Waive the repair option and purchase the catheter at a reduced price. It is now more cost effective to purchase two catheters and have a redundant catheter available during studies. Millar will also help keep your lab up and running by having select catheter models in stock, reducing project downtime.

Traditional Repair - Purchase the catheter at regular cost and maintain the option for repair. All catheters sold before 11/10/2006 will have the traditional repair option.

The catheter models eligible for the flexible repair policy option are highlighted red in the table below.

Repairs are warranted against defects from materials and workmanship for a period of 90-days from the date of return shipment to the user.

Directions for Return of Product:

Before returning a product, please contact Millar's Customer Service Department for a Return Material Authorization (RMA) number. If a return is determined necessary, catheter products must be returned sterile, well packed and insured for the full value. Please enclose a note with a reason for the return including your phone, fax number and e-mail address should we have questions.

Repair Options By Catheter Models

Locate your catheter model in the table below to determine repair options.